Training Consultant

Descrição da vaga

Description

As Training Consultant, you will investigate, evaluate, develop, and implement internal and external training programs to meet the changing and evolving needs of the Order Management Process (OMP) and E&T organization.

Job Duties/Responsibilities may include, but are not limited to:

• Identify, develop and prioritize specialized technical and/or management training needs in OMP
• Establish training program requirements and obtain support for these programs 
• Serve as an instructor/facilitator of OMP training programs 
• Coordinate and facilitate global manufacturing and internal staff training
• Coordinate and facilitate global dealer training
• Develop and distribute communications
• Facilitate various internal and external surveys along with data analysis
• Support ticket analysis and reporting

Basic Qualifications:

• Associates degree with 5-7 years of relevant work experience or Bachelor's degree with 3-5 years of relevant work experience
• 1-3 years or SAP systems experience with SD (Sales and Distribution)

Top Candidates will also have:

• 1-3 years of engine order management experience
• 1-3 years of prior Caterpillar dealer facing experience
• Strong communication, organization, and time-management skills
• Training and presentation experience
• Multi-tasking ability
• Demonstrated conflict resolution
• Analytical skills

Summary

JOB PURPOSE: To investigate, evaluate, develop and implement training programs to meet changing and evolving needs of the organization. JOB RELATED STATISTICS:Indeterminate JOB DUTIES: Incumbent identifies and prioritizes specialized technical and/or higher level management training needs for profit and/or service centers and recommends education and/or training solutions. Establishes training program requirements and obtain support for these programs from profit and service center management. Selects and purchases materials, services and evaluation methods to assure training needs are satisfied. Serves as an instructor or facilitator of training programs in management development, workplace literacy or technical training areas that require extensive background experience and expertise in the subject matter. Coordinates staff, vendor, consultant and community training services. Trains manufacturing and office instructors and coordinates related training as needed. May supervise the day to day activities of other training staff, trainees, or apprentices. This position is best filled by an individual who has in-depth technical and/or management expertise that has been developed through several years of experience in profit or service centers and as an instructor. While the position reports to a Training Supervisor or Manager, position also indirectly reports to each business center manager and is responsible for providing the training services required of each center. Typical internal customers include various contacts throughout Caterpillar worldwide and its subsidiaries. The position's primary customers are internal. The position is challenged to quickly and correctly identify problems which may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. The incumbent is free to determine the best way to complete job assignments in order to achieve desired results. Work is reviewed after completion, except in the most complex or high impact situations. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, Internal Quality Certification, etc. BACKGROUND/EXPERIENCE: The position requires knowledge of various Caterpillar personnel and/or benefits policies and programs, as well as a thorough knowledge and background in the area of training. Personal computer skills are required. The ability to maintain confidentiality is essential. The position typically requires a college or university degree or equivalent experience. In addition, three to five years of job-related experience are typically required. Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department.