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Project Technical Specialist III

LOCALIDADE: Bangalore, KA, Índia
Data de Publicação: Apr 30, 2021
Data de fechamento: May 14, 2021

Compartilhar: mail

Descrição da vaga

Description

As a CRM Billing & GTS Project Technical Specialist II, you will be responsible for supporting our parts facilities that utilize the SAP CRM Billing & GTS modules within the Product Support & Logistics Division. You will perform various assignments to resolve system issues, provide system enhancements and improve operational efficiencies for the various traffic teams at our facilities.

  • Provide leadership guidance and production support for existing facilities by investigate and resolve customer issues & inquiries on Billing or GTS, working with and driving system resolutions with the CRM IT Support team, providing knowledge transfer to end user SMEs as needed, providing off-shift support and daily monitor and resolve billing & GTS grief at the facilities

  • Lead support meetings with facility superusers, preparing agenda, facilitate meetings, document issues and follow-up on tasks and assignments

  • Develop business requirements for system fixes and enhancements

  • Participate in system conversion projects, providing leadership and guidance on support conversation activities.

  • Ensure compliance with SOx controls for Billing & GTS

  • Provide SME knowledge while representing CRM GTS-Billing Team on cross-functional projects.

  • Lead ongoing transformation and other initiatives as a Business Resources analyst

Required Qualifications:

  • Hold a relevant degree (Business or Technical) and 8+ years of progressively complex experience

  • Comprehensive knowledge of and experience executing project management methodologies and techniques

  • Excellent communication skills and good interpersonal, teaming, leadership skills and an attention to detail

  • SAP Billing, Pricing & Global Trade Services experience


Desired Qualifications:

  • An interest in process development and maintaining a project quality audit system

  • Strong facilitation skills and experience

  • Experience in programming and/or complex report development

  • Familiar with company policies and procedures

  • Able to build strong relationships with various stakeholders

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Informações da vaga

Apr 30, 2021

R0000023592

Índia


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