LOCALIDADE: Bangalore, KA, Índia
Data de Publicação: Apr 30, 2021
Data de fechamento: May 14, 2021
As a CRM Billing & GTS Project Technical Specialist II, you will be responsible for supporting our parts facilities that utilize the SAP CRM Billing & GTS modules within the Product Support & Logistics Division. You will perform various assignments to resolve system issues, provide system enhancements and improve operational efficiencies for the various traffic teams at our facilities.
Provide leadership guidance and production support for existing facilities by investigate and resolve customer issues & inquiries on Billing or GTS, working with and driving system resolutions with the CRM IT Support team, providing knowledge transfer to end user SMEs as needed, providing off-shift support and daily monitor and resolve billing & GTS grief at the facilities
Lead support meetings with facility superusers, preparing agenda, facilitate meetings, document issues and follow-up on tasks and assignments
Develop business requirements for system fixes and enhancements
Participate in system conversion projects, providing leadership and guidance on support conversation activities.
Ensure compliance with SOx controls for Billing & GTS
Provide SME knowledge while representing CRM GTS-Billing Team on cross-functional projects.
Lead ongoing transformation and other initiatives as a Business Resources analyst
Hold a relevant degree (Business or Technical) and 8+ years of progressively complex experience
Comprehensive knowledge of and experience executing project management methodologies and techniques
Excellent communication skills and good interpersonal, teaming, leadership skills and an attention to detail
SAP Billing, Pricing & Global Trade Services experience
An interest in process development and maintaining a project quality audit system
Strong facilitation skills and experience
Experience in programming and/or complex report development
Familiar with company policies and procedures
Able to build strong relationships with various stakeholders